FAQ

How quickly will my order be shipped?

Most orders ship the following business day. If you need your order by a certain day, please note this in the comment section. However -- December 21st is the last day CEF Press will ship orders in 2016. Your order must be placed by midnight December 20th to 'guarantee' your order will be shipped in 2016.  Please continue to shop and place orders. We will resume shipping January 3, 2016.

What if I want my order to ship the same day I place it?

It is best to call your order in to to guarantee it is shipped that day. We charge an additional $10.00 for 'Rush' charge. This is to get your order shipped the same day, there are additional charges if you want expedited shipping. We use USPS of FedEx. We can help you determine the best method based on the weight of you order, when you need it and the destination.

Do you offer Next Day delivery?

Yes we do. Please call 1-800-748-7710 or email custserv@cefonline.com for more details.

How will I know when my order has been shipped?

You will receive an email called SHIPeLERT the afternoon your order is sent. This will have a tracking number that links to either FedEx.com or USPS.com.

May I add to an order once it has been placed?

You may only add to an order the same day it is placed. You need to call Customer Service at 1-800-748-7710 before 4:30 Central Time to change you order..

What is your return policy?

All returns must be authorized by our sales and service department. Call 1-800-748-7710 or email custserv@cefonline.com to receive a return authorization code. No returns after 90 days. To receive credit, items must arrive in like-new resalable condition with no marks or evidence of use. Keep your packing list as proof of purchase.

Which version of the Bible does CEF use?

Scripture is quoted in the King James Version In the teacher texts, but any version may be used in your teaching situation. Other products may be available in other translations. If a product is in another version, it will be noted.

What are your business hours and where are you located?

Our offices are open weekdays 8:00 - 4:30 Central Time. We are in the St. Louis, Missouri area.

Does your literature come in languages other than English?

CEF Press produces literature in English and Spanish. But our literature has been translated into many languages by our CEF workers around the world.

Do you have a statement of faith?

Yes, you can find it at cefonline.com/statementoffaith