FAQ

What is your Copyright Policy?

Child Evangelism Fellowship (CEF) copyrighted music, videos, and PowerPoint presentations may only be duplicated for use among the teaching team of a single club or class. If you have five teachers for one class, you may make copies of the materials for their use as they prepare or in the classroom. If you have five different clubs, you will need to purchase a copy for each club or class. In cases where you are purchasing downloads of the same product in multiples, feel free to download it only one time and duplicate it up to the amount for which you have purchased. Permission is given for the public performance of any CEF copyrighted music that has been purchased. If you need more information please send your question to copyrights@cefonline.com. CEF copyrighted music, videos, and PowerPoints or the public performance of them may not be posted online without permission. A parent may post their child’s public performance of CEF copyrighted music on social media. Churches and CEF chapters may do so only in accordance with their policies.

How quickly will my order be shipped?

Most orders ship the following business day. If you need your order by a certain day, please note this in the comment section. However -- December 19th is the last day CEF Press will ship orders in 2018. Your order must be placed by midnight December 18th to 'guarantee' your order will be shipped in 2018.  Please continue to shop and place orders. We will resume shipping January 2, 2019.

What if I want my order to ship the same day I place it?

It is best to call your order in to to guarantee it is shipped that day. We charge an additional $10.00 for 'Rush' charge. This is to get your order shipped the same day, there are additional charges if you want expedited shipping. We use USPS of FedEx. We can help you determine the best method based on the weight of you order, when you need it and the destination.

Do you offer Next Day delivery?

Yes we do. Please call 1-800-748-7710 or email custserv@cefonline.com for more details.

How will I know when my order has been shipped?

You will receive an email called SHIPeLERT the afternoon your order is sent. This will have a tracking number that links to either FedEx.com or USPS.com.

What is your return policy?

All returns must be authorized by our sales and service department. Call 1-800-748-7710 or email custserv@cefonline.com to receive a return authorization code. No returns after 90 days. To receive credit, items must arrive in like-new resalable condition with no marks or evidence of use. Keep your packing list as proof of purchase.

Which version of the Bible does CEF use?

Scripture is quoted in the King James Version In the teacher texts, but any version may be used in your teaching situation. Other products may be available in other translations. If a product is in another version, it will be noted.

What are your business hours and where are you located?

Our offices are open weekdays 8:30 - 4:30 Central Time, except on Wednesday 9:00 - 4:30. We are in the St. Louis, Missouri area.

Do you have a statement of faith?

Yes, you can find it at cefonline.com/statementoffaith