FAQ

What is your return policy?

All returns must be authorized by our sales and service department. Call 1-800-748-7710 or email custserv@cefonline.com to receive a return authorization code. No returns after 60 days. To receive credit, items must arrive in like-new resalable condition with no marks or evidence of use. 10% Restock Fee will apply. Keep your packing list as proof of purchase.

What is your Copyright Policy?

Child Evangelism Fellowship (CEF) copyrighted materials may only be duplicated for use among the teaching team of a single club or class. If you have five teachers for one class, you may make copies of the materials for their use as they prepare or in the classroom. If you have five different clubs, you will need to purchase a copy for each club. This policy applies to hard copies, resource PPT CDs and all digital files. Permission is given for the public performance of any CEF copyrighted music that has been purchased. (Ex. church service or a banquet, etc.) CEF copyrighted music, videos, and PowerPoints or the public performance of them may not be posted online via websites, social media, etc. without permission. However, a parent may post their child’s public performance of CEF copyrighted music on social media. If you need more information, please email copyrights@cefonline.com.

How quickly will my order be shipped?

Most orders ship the following business day. If you need your order by a certain day, please note this in the comment section. Our shipping department is closed weekends and major holidays.

What if I want my order to ship the same day I place it?

It is best to call your order in to to guarantee it is shipped that day. We charge an additional $10.00 for 'Rush' charge. This is to get your order shipped the same day, there are additional charges if you want expedited shipping. We use USPS of FedEx. We can help you determine the best method based on the weight of you order, when you need it and the destination.

How will I know when my order has been shipped?

You will receive an email called SHIPeLERT the afternoon your order is sent. This will have a tracking number that links to either FedEx.com or USPS.com.

Which version of the Bible does CEF use?

Scripture is quoted in the King James Version in the teacher texts, but any version may be used in your teaching situation. Other products may be available in other translations. If a product is in another version, it will be noted. Our Spanish texts quote from the Reina-Valera version.

What are your business hours and where are you located?

Our offices are open weekdays 8:30 - 4:30 Central Time. We are in the St. Louis, Missouri area.

Do you have a statement of faith?

Yes, you can find it at cefonline.com/statementoffaith