Frequently Asked Questions

Downloads

Questions about download products from CEF Press

open-close-arrowCan I share a download with anyone I want?

No, CEF copyrighted materials may be shared or copied only for the teaching team of a single club or class.

Example:
If you have five teachers for one class, they may each receive a copy for preparation or classroom use.

If you have five different clubs, you must purchase a separate copy for each club.

This policy applies to both physical and digital products.

For more information, contact Copyrights at copyrights@cefonline.com.

Last updated on Feb 10, 2025
open-close-arrowHow do I share my downloads with my teaching team?

How to Share Your Purchased Downloads with Your Team

After purchasing from CEF Press, you will receive a receipt email with a download link. Follow these steps to share the files with your team:

  1. Download the Files – Click the link in your receipt email to download the files. They will usually be saved in your computer’s "Downloads" folder.

  2. Locate the Files – Open your "Downloads" folder to find the downloaded files.

  3. Upload to a File Sharing Service – Choose an online file-sharing platform such as OneDrive, Google Drive, Dropbox, or Box. Open your chosen platform and upload the files.

  4. Share with Your Team – Once uploaded, use the platform’s sharing feature to give your team members access.

This method allows your team to easily access the files from anywhere. If you need help with a specific platform, check its support page for step-by-step instructions.

Last updated on Feb 10, 2025
open-close-arrowHow do I access my download purchases?

How to Download Your Purchased Product

  1. Check Your Email – After your payment is processed, you will receive an email with a link to download your product.

  2. Download from Your Account – You can also sign in at cefpress.com. Go to My Account and find your order to download the files.

  3. Download Limits – You have six months to download the files and five attempts to complete the download.

  4. Need More Time or Attempts? – If you run out of time or attempts, contact us for an extension:

We’re happy to help if you need assistance!

Last updated on Feb 10, 2025

Orders and Returns

Questions about orders from cefpress.com

open-close-arrowWhat if I want my order to ship the same day I place it?

To guarantee same-day shipping, it is best to call in your order. A $10.00 ‘Rush’ charge applies for same-day processing. If you need expedited shipping, additional charges will apply.

We ship via USPS or FedEx and can help you choose the best shipping method based on your order’s weight, destination, and when you need it.

Last updated on Feb 10, 2025
open-close-arrowHow quickly will my order be shipped?

Most orders ship the following business day after they are placed.

  • If you need your order by a specific date, please mention it in the comment section when ordering.
  • Our shipping department is closed on weekends and major holidays, so orders placed during those times will be processed on the next business day.
Last updated on Feb 10, 2025
open-close-arrowHow will I know when my order has been shipped?

You will receive an email notification when your order has been fulfilled. This means a shipping label has been created, and the email will include your tracking number so you can follow your order's progress.

Last updated on Feb 10, 2025
open-close-arrowWhat is your return policy?

All returns must be authorized by our Sales and Service department before sending items back.

  • How to Request a Return: Call 1-800-748-7710 or email custserv@cefonline.com to receive a return authorization code.
  • Return Window: Returns are accepted within 60 days of purchase.
  • Item Condition: To receive credit, items must be in like-new, resalable condition with no marks or signs of use.
  • Restocking Fee: A 10% restocking fee will apply.
  • Proof of Purchase: Keep your packing list as proof of purchase.
Last updated on Feb 10, 2025

Child Evangelism Fellowship

Questions about CEF

open-close-arrowCan I share CEF materials, music, or videos online?

CEF copyrighted music, videos, and PowerPoints (or recordings of them being performed) may not be posted online (including websites and social media) without permission.

However, parents may post videos of their child’s public performance of CEF copyrighted music on social media.

If you have questions about online sharing, contact Copyrights at copyrights@cefonline.com.

Last updated on Feb 10, 2025
open-close-arrowDo you have a statement of faith?

Yes, you can find it at cefonline.com/statementoffaith

Last updated on Sep 21, 2022
open-close-arrowWhat are your business hours and where are you located?

Our offices are open weekdays 9:00am - 4:30pm CST.

We are in the St. Louis, Missouri area. 

Last updated on Feb 10, 2025
open-close-arrowWhich version of the Bible does CEF use?
  • Teacher Texts – Scripture is quoted from the King James Version (KJV) in CEF teacher texts, but you may use any version in your teaching.
  • Other Products – Some materials may be available in different Bible translations. If a product uses a version other than KJV, it will be noted.
  • Spanish Texts – CEF Spanish materials quote from the Reina-Valera 1960 (RVR1960) version.

 

 

Last updated on Feb 10, 2025